DR R KAPUR SURGERY MISSION STATEMENT
The Surgery is an established medical practice that is committed to preserve and enhance its good reputation for being a caring and innovative practice. We put our patient’s at the heart of everything we do, and we commit ourselves to providing you with the highest standard of care and treatment.
We undertake to:
• Treat you with respect and courtesy at all times; • Provide you with advice and treatment in a timely manner; • Help you make decisions about your health by treating you as an equal; • Discuss what treatment is available and refer you on to other experts where appropriate and necessary; • Act as your advocate and guide through health and social services; • Maintain confidentiality in what we discuss and the records we keep on your behalf; • Keep up to date with developments in health care by continuing to learn.
In return we ask you to:
• Keep your appointment, or let us know as soon as possible if you can’t attend; • Only use the out-of-hours services for urgent conditions which can’t wait until the next day or over the weekend; • Be courteous to our staff; • Let us know if you have any suggestions or cause for complaint as soon as possible so that we can continually improve our services and maintain them to the highest standards; • Let us know when we have done well.
GP & Staff Training:
To maintain a high standard of care, all members of the Practice Team receive regular training and updating. We also train medical students and request that you help us teach the doctors of tomorrow.